Privacy policy

Controller: TRANSPORTES ACC, S. L. (Asesoría Comercio Comunitario).
CIF/NIF: B20438339.
Address: C/ Europa Nº 6 | Zona Aduanera Zaisa I | 20305 Irún; Guipúzcoa | Spain.
Email: / Tel. (+34) 943 63 21 24.

Depending on how you interact with us, we may process:

• – Identification and contact data: name, surname, company, tax identification number, email, telephone number, postal address. 
• Shipping/logistics data: sender and recipient data, collection/delivery addresses, shipment references, incidents. 
• Communications and incidents: enquiries, complaints, etc. communicated through our forms, call buttons and/or links, etc.
• Marketing and subscriptions: preferences, subscriptions, activity in emails (opens/clicks).
• Communications and incidents: enquiries, complaints, call recordings (if previously informed), support tickets.
• Browsing data: IP address, cookie identifiers, device, browser, pages visited (more details in the Cookie Policy).
• HR data: CV and professional data (if you contact us to apply for a job).

Source of the data:

• You or your company provide it to us.
• Generated through the use of our services. 

If you provide data relating to third parties (e.g., shipment recipients), you guarantee that you have informed them and, where necessary, that you have their consent for such purposes.

• Managing requests for information, quotations, collections, shipments and tracking. 
• Providing transport, logistics and customer service. 
• Invoicing, payments, accounting and tax obligations. 
• Managing incidents, claims and complaints. 
• Sending communications related to the service. 
• Sending commercial communications about similar services (if you are a client, under legitimate interest; if not, under consent). 
• Analysing website usage and improving services and security. 
• Fraud prevention and network security. 
• Recruitment processes if you send us your application (if you contact us to apply for a job). 

• Performance of a contract or pre-contractual measures: management of services, accounts, quotations.
• Legal obligation: invoicing, tax compliance, responding to requests from competent authorities. 
• Legitimate interest: security, fraud prevention, service improvement, commercial communications to clients about similar services (art. 21.2 LSSI), and management of complaints. 
• Consent: subscription to commercial communications and/or additional information, use of non-technical cookies, geolocation. 

You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to its withdrawal.

We may share data with:

• Suppliers acting as data processors: web hosting and cloud providers, CRM/ERP systems, technical support, analytics services, support or communication tools such as email management platforms, logistics partners under contract and cybersecurity services. 
• Public administrations and law enforcement authorities when there is a legal obligation. 
• Partner transport companies for the proper provision of the service (when necessary). 

• Contractual relationship and invoicing: during the relationship and, after its termination, for the legally required periods (e.g., 6 years for accounting/tax purposes). 
• Support and incidents: up to 5 years to address possible claims. 
• Marketing: until you withdraw consent or object to legitimate interest. 
• Browsing data and cookies: as indicated in the Cookie Policy. 

You may exercise your rights of access, rectification, erasure, objection and restriction of processing, data portability, withdrawal of consent and the right not to be subject to automated decisions, including profiling.

How to exercise your rights:

Send a request to ACC CUSTOMER SERVICE:

TRANSPORTES ACC
Europa Kalea Nº 6
20305 Irun, Gipuzkoa

Indicating “Data Protection” and attaching a document proving your identity.

Complaints: If you are not satisfied, you may lodge a complaint with the competent regulatory authority.

Our services are not directed at children under the age of 14. If we detect data relating to minors without authorisation, we will delete it.

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

We have profiles on LinkedIn and Facebook (data processed as followers is governed by this policy and by the conditions of each platform).

We may update this policy to reflect legal or processing changes. We will publish the current version and the update date.